Privacy Policy

We collect information you provide directly, including your name, company name, email address, phone number, shipping address, and payment information when you create an account, place an order, or contact us.

We automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, and referring URLs. We use cookies and similar technologies to enhance your browsing experience.

We use your information to process and fulfill orders, manage your account, provide customer support, send order confirmations and shipping updates, and communicate about products, services, and promotions that may interest you.

We may also use your information to improve our website, analyze usage trends, prevent fraud, and comply with legal obligations.

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, processing payments, and delivering orders (e.g., shipping carriers, payment processors).

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, safety, or the rights and safety of others.

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmissions, PCI DSS Level 1 compliance for payment processing, and secure server infrastructure with regular security audits.

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

We use cookies to remember your preferences, maintain your shopping cart, analyze website traffic, and personalize your experience. You can control cookie settings through your browser preferences.

We may use third-party analytics services (such as Google Analytics) to help us understand website usage patterns. These services may collect information about your online activities across websites.

You have the right to access, correct, update, or delete your personal information at any time by logging into your account or contacting us at [email protected].

You may opt out of marketing communications by clicking the 'unsubscribe' link in any promotional email or by contacting us directly. Please note that you may still receive transactional emails related to your orders.

We retain your personal information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements.

Order and transaction records are retained for a minimum of 7 years for tax and regulatory compliance purposes.

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

By using our services, you consent to the transfer of your information to the United States and other jurisdictions where we operate.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the 'Last Updated' date.

Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected] or by mail at: Firsol, 123 Fiber Optic Blvd, Tech City, TC 10001, USA.