Product Warranty
We stand behind the quality and reliability of every product we sell.
Warranty Coverage by Product
| Product Category | Warranty Period |
|---|---|
Fiber Patch Cables Manufacturing defects, connector failures, and excessive insertion loss under normal use. | Lifetime Limited Warranty |
Optical Transceivers Hardware failures, compatibility issues when used with specified host devices, and performance degradation. | 5-Year Warranty |
MTP/MPO Assemblies Polarity errors, connector defects, and insertion loss exceeding published specifications. | Lifetime Limited Warranty |
Panels & Enclosures Structural defects, finish imperfections, and hardware component failures. | Lifetime Limited Warranty |
Test Equipment Instrument accuracy, hardware defects, and calibration drift beyond published tolerances. | 2-Year Warranty |
WDM Systems Channel performance, insertion loss, and hardware component failures. | 3-Year Warranty |
How to File a Warranty Claim
- 1Contact our support team at [email protected] with your order number and a description of the issue.
- 2Our team will review your claim and may request photos or return of the defective product.
- 3Approved claims will receive a replacement product shipped at no additional cost.
- 4For urgent replacements, we offer advance RMA shipping (replacement shipped before return received).
Warranty Exclusions
- • Damage caused by improper installation, misuse, or unauthorized modifications
- • Normal wear and tear, including connector end-face contamination
- • Products used outside of specified environmental or operating conditions
- • Damage resulting from power surges, lightning, or other force majeure events